• Frequently Asked Questions • Company Related Questions Frequently Asked Questions: 1. What if I want to talk to someone about purchasing a car at Sterling Motors? 2. How does Sterling Motors find a car that matches my order? 3. How long will it take Sterling Motors to find my car? 4. Sterling Motors doesn’t list the manufacturer’s original paint colors. 5. Can I get information about the history of the car I’m about to buy? 6. What if Sterling Motors can’t find the exact car I want? 7. Where do I go to pick up my car when it is ready? 8. When do I need to put down a deposit and is it refundable? 9. How do I pay for my car? 10. Does Sterling Motors accept trade-ins? 11. How long is the warranty provided with my purchase? 12. What if something goes wrong with my Sterling Motors car? Process of purchasing a Car 1. Q: What if I want to talk to someone about purchasing a car at Sterling Motors? A: We realize the decision to buy a car is an important one. Therefore, Sterling Motors customer associates are available from 9 AM to 6 PM, PST and by appointment to answer your questions, and help you identify your vehicle needs; the color, options, mileage and explain our car buying concierge service. Please, do not hesitate to call us at 1-775-624-6500. Back to Frequently Asked Questions 2. Q: How does Sterling Motors find a car that matches my order? A:. We have access to advanced listings for an ever-changing huge inventory of the highest quality used vehicles available form lease returns, manufactures sales, wholesalers, and dealers around the country. Our experienced and specially trained buyers use state-of-the-art technology, which allows us to match your criteria to available vehicles. We may research hundreds of vehicles to find the best to present to our customer for their selection.  We are thoroughly evaluated these vehicles to ensure they meet our high quality standards. An evaluation report is made to you before a vehicle purchased. Back to Frequently Asked Questions 3. Q: How long will it take Sterling Motors to find my car? A: For most orders we can locate, buy, transport, perform service requirements, and deliver your vehicle within 10 business days, but it can take longer, depending on availability. Specialty vehicles (for example Ferraris, Hummers or extremely specific requests, e.g., a single color choice or an older model with very low mileage) can take longer. Back to Frequently Asked Questions 4. Q: Sterling Motors does not list the manufacturer’s original names for paint colors. How can you get what I want? A: Manufactures can produce 4-6 different paint colors per model per year. Some colors maybe used on various models and may carry over to several years. For example, one model year’s Imola Red, maybe another year’s Siena Red. We ask for at least 3 preferences, so we can line up you’re desire with available inventory. And if you must have, for example, black pearl, as long as the vehicle was manufactured in that color, we will find it. It might take a bit longer than our usual order, but we will keep looking until we find it. If you know the manufacture’s color name for the make, model and year, please provide it to us, and we will look for that particular color. Back to Frequently Asked Questions 5. Q: Can I get information about the history of the car I’m about to buy? A: Yes. All Sterling Motors cars come with a full carfax.com history report, which documents DMV required inspections, servicing when reported, also it contains a complete title history detailing number of registered owners and that your vehicle bears a clean title, accurate odometer reading and is free of flood damage or salvaged title. Back to Frequently Asked Questions 6. Q: What if Sterling Motors can’t find the exact car I want? A: We make every effort to locate the car you’ve specified. However, in the unlikely event that we cannot find the exact car you want, we will notify you of the closest possible matches available and you decide if one of these cars will meet your needs. If not we’ll refund your deposit in full. Back to Frequently Asked Questions 7. Q: Where do I go to pick up my Sterling Motors car when it’s ready? A: You can pick up your car at Sterling Motors’ location at 4935 Brookside Court, Reno NV. When your car is ready for delivery, one of your associates will schedule a convent delivery time for you. Back to Frequently Asked Questions 8. Q: When do I need to put down a deposit and is it refundable? A: After you’ve specified the car you want and signed the Locate and Purchase agreement you make a deposit to initiate the Sterling Motors Personal Shopper Service. If a vehicle you requested is not found by us, your deposit is fully refundable. You choose you can leave your deposit and we will sue it for the next available vehicle purchase.    Back to Frequently Asked Questions 9. Q: How do I pay for my car? A: One of our associates will talk with you about payment options. Depending on your preference there are three choices for payment: Sterling Motors can coordinate the financing for you through our network of lenders, you can pay cash, or you can arrange your own financing. * Financing through Sterling Motors Your application is then submitted to several lenders within our network. Depending on your particular needs, we negotiate with the lender who has the best deal for you. Loan approval usually takes one day. Upon approval, we will call you regarding the specifics about your loan. * If you pay cash We will ask for bank account information so that we can verify that the funds are available. When you pick up your car, you just write a check. *Financing through your own lender If you have a credit union or other funding source you prefer to use, Sterling Motors will deal directly with the lender to get confirmation on your pre-approved line of credit. Simply provide us with the lender’s contact information, and we will do the rest. Back to Frequently Asked Questions 10. Q: Does Sterling Motors accept trade-ins? A: Yes. We accept trade-ins from our customers. We first ask you a series of questions to establish a ballpark estimate of your vehicle’s value. Then, a Sterling Motors’ associate conducts a first hand evaluation and gives you a value on the vehicle. Back to Frequently Asked Questions 11. Q: How long is the warranty provided on my purchase? A: Most makes and models purchased through Sterling Motors have the remainder of new car factory warranty available to the new owner. As an option we offer our customers a vehicle protection plan up to 100,000 miles. Please email or call a Sterling Motors associate at 1-775-624-6500 for additional details. Back to Frequently Asked Questions 12. Q: What if something is wrong with my Sterling Motors car? A: We thoroughly inspect all vehicles to ensure your car is a top condition when you buy it. The customer is kept informed during the entire purchase process and notified of any known conditions. However, in the unlikely event of a problem, your first step is the Factory Warranty, next if you bought a service contract, call the service company.   In addition, we want you to be very satisfied with you car and will work with you to correct any unforeseen problems. Back to Frequently Asked Questions Company Related Questions 1. How does Sterling Motors make money? 2. How can I tell if the Sterling Motors price is really a good deal? 3. Does Sterling Motors have inventory? 4. What is an ASE Certified Technician? 5. What costs are not included in the Sterling Motors car price? 6. How does Sterling Motors protect customer information? 1. Q: How does Sterling Motors make money? A: We are not a traditional dealership; the efficiencies created by our process and use of e-commerce allow us to offer lower prices to our customers while still running a concierge level of Buying Services for our customer and make a profit. Unlike traditional dealers, we do not maintain large retail facilities, sales force or inventory. These savings are passed on to you, our customer. Back to Company related Questions 2. Q: How can I tell if the Sterling Motors price is really a good deal? A: We only deliver cars in excellent condition and priced below the local retail market. We stand behind our cars and our prices 100%. We have spent the past 5 years refining the process to give you an easier way to purchase a previously owned car at substantial savings. Back to Company related Questions 3. Q: Does Sterling Motors have inventory? A: A limited inventory for demonstration purposes. We deliver the vehicle you want rather than attempt to push you into the vehicle we need to sell. We only sell the highest quality previously owned vehicles. Back to Company related Questions 4. Q: What is the ASE Certification Technician? A: The National Institute for Automotive Service Excellence (ASE) is a nonprofit corporation dedicated to improving the quality of automotive service and repair. ASE's main function is to test and certify technicians for automobile, medium/heavy truck, school buss, and collision repair/refinish technicians: engine machinists: and part specialist. Back to Company related Questions 5. Q: What costs are not included on the Sterling Motors car price? A: We always give you our very best price upfront, guaranteed to be priced below local retail market. This price does not include: sales tax, license, documentation preparation fees, and financing fees, if any. Fees vary by state. Your customer associate will provide detailed information about fees. Back to Company related Questions 6. Q: How does Sterling Motors protect customer information? A: When you place orders or access your account information, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. We never give or sell our customer list to anyone - please read our terms of use. Back to Company related Questions TOP