FAQ
- What if I want to talk to someone about purchasing a car at Sterling ?
- How does Sterling find a car that matches my order?
- How long will it take Sterling to find my car?
- Sterling does not list the manufacturer’s original names for paint colors. How can you get what I want?
- Can I get information about the history of the car I’m about to buy?
- What if Sterling can’t find the exact car I want?
- Where do I go to pick up my Sterling Motors car when it’s ready?
- When do I need to put down a deposit and is it refundable?
- How do I pay for my car?
- Does Sterling accept trade-ins?
- How long is the warranty provided on my purchase?
- What if something is wrong with my Sterling car?
- How does Sterling make money?
- How can I tell if the Sterling price is really a good deal?
- Does Sterling have inventory?
- What is the ASE Certification Technician?
- What costs are not included on the Sterling car price?
What if I want to talk to someone about purchasing a car at Sterling Auto Locators?
We realize the decision to buy a car is an important one. Therefore, Sterling Certified Personal Car Shoppers are available from 9 AM to 6 PM, PST and by appointment to answer your questions, and help you identify your vehicle needs; the color, options, mileage and explain our car buying process. Please, do not hesitate to call us at 1-775-624-6500.
How does Sterling find a car that matches my order?
We have access to advanced listings for an ever-changing huge inventory of the highest quality used vehicles available form lease returns, manufactures sales, wholesalers, and dealers around the country. Our experienced and specially trained buyers use state-of-the-art technology, which allows us to match your criteria to available vehicles. We may research hundreds of vehicles to find the best ones to present to our customer for their selection. We are thoroughly evaluated these vehicles to ensure they meet our high quality standards. An evaluation report is made to you before a vehicle purchased.
How long will it take Sterling to find my car?
For most orders we can locate, buy, transport, perform service requirements, and deliver your vehicle within five business days, but it can take longer, depending on availability. Specialty vehicles (very specific requests, e.g., a single color choice or an older model with very low mileage) can take longer.
Sterling does not list the manufacturer’s original names for paint colors. How can you get what I want?
Manufactures can produce 4-6 different paint colors per model per year. Some colors maybe used on various models and may carry over to several years. For example, one model year’s Imola Red, may be another year’s Siena Red. We ask for at least 3 preferences, so we can line up you’re desire with available inventory. And if you must have, for example, black pearl, as long as the vehicle was manufactured in that color, we will find it. It might take a bit longer than our usual order, but we will keep looking until we locate your color. If you know the manufacture’s color name for the make, model and year, please provide it to us, and we will look for that particular color.
Can I get information about the history of the car I’m about to buy?
Yes. All Sterling cars come with a full carfax.com history report, which documents DMV required inspections, servicing when reported, also it contains a complete title history detailing number of registered owners and that your vehicle bears a clean title, accurate odometer reading and is free of flood damage or salvaged title.
What if Sterling can’t find the exact car I want?
We make every effort to locate the car you’ve specified. However, in the unlikely event that we cannot find the exact car you want, we will notify you of the closest possible matches available and you decide if one of these cars will meet your needs. If not we’ll refund your deposit in full.
Where do I go to pick up my Sterling car when it’s ready?
You can pick up your car at the Sterling Auto Locators location on Mill Street, Reno NV. When your car is ready for delivery, one of your associates will schedule a convent delivery time for you to complete the transaction. If you live out of state, we will deliver your car to you there and make the necessary arrangements.
When do I need to put down a deposit and is it refundable?
After you’ve specified the car you want and signed the Locate and Purchase agreement you make a deposit to initiate the Sterling Certified Personal Shopper service. If a vehicle you requested is not found by us, your deposit is fully refundable. If you choose to, you can leave your deposit and we will apply it for the next available vehicle purchase.
How do I pay for my car?
One of our associates will talk with you about payment options. Depending on your preference there are three choices for payment: Sterling can coordinate the financing for you through our network of lenders, you can pay cash, or you can arrange your own financing.
Financing through Sterling - Your application is submitted to several lenders within our lender network. Depending on your particular needs, we negotiate with the lender who has the best deal for you. Loan approval usually takes one to two days. Upon approval, we will call you regarding the specifics about your loan.
If you pay cash - We will ask for verification that the funds are available. When you pick up your car, you just write a check.
Financing through your own lender - if you have a credit union or other funding source you prefer to use, Sterling Motors will work with your lender to get confirmation on your pre-approved line of credit. Simply provide us with the lender’s contact information, and we will do the rest.
Does Sterling accept trade-ins?
Yes. We accept our customer’s trade-ins. We first ask you a series of questions to establish a ballpark estimate of your vehicle’s value. Then, a Sterling Motors’ associate conducts a first hand evaluation and gives you a value on the vehicle. Suggest the best way to sell your car, trade-in, private sell or auction.
How long is the warranty provided on my purchase?
Most makes and models purchased through Sterling have the remainder of new car factory warranty available to the new owner. As an option we offer our customers a vehicle protection plan up to 100,000 miles. Please email or call a Sterling Motors associate at 1-775-624-6500 for additional details.
What if something is wrong with my Sterling car?
We thoroughly inspect all vehicles to ensure your car is a top condition when you buy it. The customer is kept informed during the entire purchase process and notified of any known conditions. However, in the unlikely event of a problem, your first step is the Factory Warranty, next if you bought a service contract, call the service company. In addition, we want you to be very satisfied with you car and will work with you to correct any unforeseen problems.
How does Sterling make money?
We are not a traditional dealership; the efficiencies created by our process and use of e-commerce allow us to offer lower prices to our customers while still running a concierge level of Buying Service for our customer and make a profit. Unlike traditional dealers, we do not maintain large retail facilities, sales force or inventory. These savings are passed on to you, our customer.
How can I tell if the Sterling price is really a good deal?
We only deliver cars in excellent condition and priced below the local retail market. We stand behind our cars and our prices 100%. We have spent the past eight years refining the process to give you an easier way to purchase a previously owned car at substantial savings.
Does Sterling have inventory?
Sterling offers a limited inventory for demonstration purposes. We deliver the vehicle you want rather than attempt to push you into the vehicle we need to sell. We only sell the highest quality previously owned vehicles.
What is the ASE Certification Technician?
The National Institute for Automotive Service Excellence (ASE) is a nonprofit corporation dedicated to improving the quality of automotive service and repair. ASE's main function is to test and certify technicians for automobile, medium/heavy truck, school buss, and collision repair/refinish technicians: engine machinists: and part specialist.
What costs are not included on the Sterling car price?
We always give you our very best price upfront, guaranteed to be priced below local retail market. This price does not include: sales tax, license, documentation preparation fees, and financing fees, if any. Fees vary by state.